TERMS & CONDITIONS

To Guarantee Your Reservation

Credit card details will be taken at the time of booking and the first night's room payment will be required to secure your booking. All outstanding charges are to be settled on departure. On arrival, guests will be requested to present the credit card they intend to use to settle their account. The credit card will be pre-authorised.

Cancellation Policy

Payment & Cancellation Policy: 1 night’s deposit will be charged upon reservation, which is refundable for cancellations made within 4 days of arrival. After this time your booking is non-refundable, and we will debit the total amount of your reservation. When you check-in, we will pre-authorise €150,00 per day on your credit card for incidental charges during your stay.

You may wish to take out holiday insurance as a precaution.

Local Tax

Local city/eco tax is not included in the room rate. The tax is approximately 4 € per person, per day.

Restaurant Dress Code

The dress code is smart casual, and we ask you not to wear sports or beachwear in the restaurants.

Smoking

Teranka is a non-smoking hotel.

Mobile Phones

We kindly request that you avoid using your mobile phones in the lobby, public areas and restaurants.

Teranka Spa Treatments

Teranka requires at least 24 hours’ notice if treatment is to be cancelled without charge.

Guest Personal Property

Teranka unfortunately cannot accept any liability for damage to or any loss of guests' personal property.

 

Dogs

We are delighted to welcome dogs (under 8kg) to Teranka Formentera.

From the moment your pampered pooch is welcomed at Teranka, we will ensure they have a stay to remember. A supplementary charge of €35 per dog, per night applies to your pets sharing your room. Dogs are welcome in your guest bedroom and public areas, but not in the restaurants. We kindly ask that your four-legged friends are well behaved and that you take full responsibility for their behaviour throughout the stay.

Babysitting

Please contact our Reservations Team for details info@teranka.com  

Check-in and Check-out

Our priority is to have your room ready from 3pm. Should you wish to join us earlier to use our facilities, we will be delighted to store your luggage with the porter until the time that your bedrooms become available.

You are kindly asked to vacate your room by 12am on your day of departure. If bedrooms are not vacated by 12am on the day of departure, a charge may be made by the hotel.